Medical negligence in UAE involves healthcare providers not meeting an acceptable standard of care, leading to patient harm. Instances include misdiagnosis, surgical errors, birth injuries, delayed treatment, or a lack of informed consent. If someone believes they've been harmed due to medical negligence, they can file a complaint with authorities and seek compensation for injuries and damages.

Medical negligence was initially addressed by Federal Law Number 10 of 2008 but was subsequently replaced in 2016 by the New Medical Negligence Law. The Medical Liability Act, enacted on December 16, 2008, acknowledges the doctor-patient relationship and mandates that healthcare providers secure insurance coverage for treatment errors. In the UAE, claims are categorized as torts, seeking damages as compensation. Federal Legislation No. 4 of 2016, the UAE's updated medical law, provides guidelines for situations beyond medical responsibility. Article 6 of the Act specifies justifications for avoiding harm to patients, labeling such occurrences as "medical malpractice," and includes measures for redressal.

Procedures for filing complaint in DHA

1. Fill out a complaint form on the official DHA website for medical grievances at mc.dha.gov.ae.

2. Send a detailed account of your complaint via email to cg@dha.gov.ae.

3. Call 800 342 (DHA) to officially register your complaint.

4. Contact the health authority in the emirate through @DHA_Dubai.
Note: Only complaints related to DHA-licensed health facilities and professionals will be considered. Complaints concerning hospitals and healthcare professionals in Dubai's free zones (e.g., Dubai Healthcare City and Jebel Ali Free Zone Authority) and those registered with the Ministry of Health (MOH) will not be reviewed.

To register a medical complaint in UAE, please feel free to get In touch with SALC Team.